nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Request for data export from suspended Confluence site

Robin Ma_dibzj9

Hello Atlassian Support,

Our Confluence site has been suspended due to an expired subscription, and we are currently unable to access the content. We need to export our data as soon as possible to avoid business disruption.

Site details:
- Confluence URL: https://cainiao.atlassian.net/wiki/x/FoAmAQ
- Organization email: luobin.my@cainiao.com
- Request ID: N/A

Issue description:
I can log in to admin.atlassian.com, but the Confluence site is no longer visible in the account. Since the site is suspended, we are unable to access the admin console to perform a site export ourselves.

Requested action:
Could you please assist us with a one-time export of all Confluence data, including pages, attachments, and space content? We understand the export may be provided as a site backup file.

Thank you for your help.

Best regards,
Robin Ma
luobin.my@cainiao.com

Accepted answers

All comments

Arkadiusz Wroblewski

Hello @Robin Ma

You should request that here as soon as possible https://www.atlassian.com/company/contact/purchasing-licensing

As community members like you, we cannot decide if that's possible or not.

Best,

Arek 🤠

Trudy P Claspill

Hello @Robin Ma

Welcome to the Atlassian community.

Disclaimer: I am not an Atlassian support engineer. I can offer only advice on your situation.

The tags on your post indicate you are using a Free subscription. Was your subscription Free, paid Standard or Premium, or a free Trial of Standard or Premium?

If paid or Trial, did you intentionally opt to not renew it?

When was it suspended?

Do you intend to renew it?

All of the above answers will factor in to whether or not your data is still available or has been permanently deleted by Atlassian.

If you were using a Free Tier subscription (not a free Trial) and left it inactive for a period of time, you may want to review an article I've published recently about that scenario.

Free Confluence Cloud Deactivation Due to Inactivity - How did it happen and what can you do?

Robin Ma_dibzj9

Yes, I'm using the free subscription. I think it may because of my team member over 10, so that you close the access of my workplace. I reduce the member within 10 now, can you reopen the workplace now?

Trudy P Claspill

Hello @Robin Ma

Unfortunately we cannot assist you directly.

As @Arkadiusz Wroblewski said we are just community members like you. We are also customers (and vendors and partners) of Atlassian. We don't have access to anybody else's accounts besides our own. You will need to reach out to Atlassian through the link provided by Arek.

Good luck!

Robin Ma_dibzj9

I know I should use my own account to download my document, but I just do not have any access to my workplace even I log in with my own account now. I need your help and just let me know if I do not want to subscribe any service, is there any chance to get my documents back? It is very important for me.

Barbara Szczesniak

@Robin Ma Just removing users doesn't change you back to the free plan. See this page for instructions to downgrade back to the Free plan: https://support.atlassian.com/confluence-cloud/docs/removing-users-and-downgrading-to-confluence-free/

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

cloud

confluence-cloud