I can't enter the space I was invited to.

Chen Shu_n11o6v

I can receive the invitation email successfully.

However, when I click the "Accept invite" button in the email, I'm redirected to https://id.atlassian.com/signup/verify-email/..., where I'm asked to enter a verification code sent to my email address.

After I enter the verification code and complete the account verification (multiple times), I'm taken to the Atlassian homepage, but I still don't have access to the space that my manager invited me to.

The verification email displays the following message:

"Enter this verification code to continue setting up your Atlassian account. This code will expire in 10 minutes."

 

David Shahbazyan

Hi Chen,

This usually means the Atlassian account verification was completed, but the invitation itself was not accepted or was no longer linked correctly after the redirect.

Please try the following:

1. Try using an incognito/private browser window, or clear Atlassian cookies and retry.

2. If it still redirects you to the Atlassian homepage without access, ask your manager or site admin to remove the pending invitation and send a new one.

If the issue continues after a new invitation, the site admin may need to check whether your account is already created but not added to the correct space or product group.