One of my collegues is not able to login to jira due to MFA issue Need help to reset the account user: Rongali.BinduMadavi@ltm.com
Hello @Amol Dapke ,
Good day! Welcome to Atlassian Community
You can refer to this document: https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/
If this doesnt help, please reach out to https://support.atlassian.com/contact
Hello and welcome to Atlassian Community @Amol Dapke
First, please edit your post to remove your colleague’s email for privacy.
Since we're community members, we can't reset MFA for you.
If it's a managed account, an organization admin can clear it under Directory > Users > Managed accounts > Security. Otherwise, your colleague will need to use their backup recovery key at login, or you'll have to contact Atlassian Support so they can verify ownership.
Here are the steps from me, also directly as a KB Article. https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/
Best,
Arek 🤠☀️
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