Question: Confluence whiteboard shows "Something went wrong" error - cannot open

Question

Our Confluence whiteboard is broken and cannot be opened.Error code: cfb7f360a57445738d789ffc20404f73

Steps taken:
- Hard refresh (Ctrl+Shift+R) - no effect
- Tried different browsers - same error
- Created a copy of the whiteboard - copy also broken

Is there any way to restore the content or fix this issue?

Віталій Батюк · Answer

Thank you

Samuil Enchev · Answer

Hi @Віталій Батюк

I'm sorry to hear you're having issues opening your Confluence whiteboard.

I raised ticket JST-1323974 on your behalf for the Product Team to look into.

Keep an eye out for an email notification.

Best,
Samuil

Kristian Walker _Adaptavist_ · Answer

Hi Віталій Батюк,

I have clicked the Request Assistance button so that Atlassian support can look into this issue for you.

I hope this helps.

Regards,

Kristian