Effective Use Jira

Question

We are trying to set up a ticketing system. Where clients submit a request/ ticket and when we gets it its goes staright on the board under the To-do section. we also want the cleints to be able to tract the progress of there ticket. We would like the client to be able to review the work that we have done before we continue to complete.

Is it possible to jump on a call with someone from JIRA

VENKATESWARLU KURUVA · Accepted Answer

Hi Vanessa,

Jira Service Management (JSM) is the right fit. Here's how:

Create a JSM project — clients submit tickets via a Customer Portal and they auto-appear on your board as "To Do."

Client tracking — clients monitor progress through the portal (no Jira license needed).

Client review — add a "Pending Review" status in your workflow before "Done." Clients get notified and can approve or request changes via the portal.

Setup: Projects → Create Project → Service Management → customize request types and workflow.

Varsha Joshi · Accepted Answer

Hi Vanessa,

You can get on call support with elevated subscription levels like Premium/Enterprise.

You can set up a separate board for your client from your project aka space; ensure you give the right permissions so they can view the progress and review.

Thanks

Varsha

Germán Morales · Accepted Answer

Hi @Vanessa Fearon , for the build itself, @VENKATESWARLU KURUVA  answer already covers it well: Jira Service Management with a customer portal, progress tracking from that portal, and a review or approval status before "Done." I'd follow that one.

On your call question: the Community here is asynchronous, so there are no calls through it. A direct call with Atlassian is reserved for Premium and Enterprise support, where you open a case and they may offer a screen-sharing session. If you want someone to help you set it up live, that's normally a Solution Partner, who run calls and implementation workshops; you'll find them in the partner directory. For general questions there's the contact page.