We cannot access the Service Collection trial.
Following the links provided leads to this error message:https://admin.atlassian.com/s/b599927f-f3e8-474e-8cb2-f32387fe7b6a/billing/addapplication?edition=&grantAccessTo=712020%3A52e76558-892f-461d-9222-073d502e3ce2&migrationSourceUuid=&product=jira-servicedesk.ondemand&source=xflow-request-access-from-admin-jsm-service-collection
Rovo confirms it is not a permission issue.
What can we do to progress and make Service Collection work for the people who requested it?
Hello and Welcome to Atlassian Community @stefan_sohnchen
Could you elaborate what you exactly trying to do ?
Best,
Arkadiusz🤠
Hi Arkadiusz,
My goal is to make Service Collection available to a couple of people in my company who requested access.
I follow the links in the email / prompts but this does only result in this error message:
https://admin.atlassian.com/s/b599927f-f3e8-474e-8cb2-f32387fe7b6a/billing/addapplication?edition=&grantAccessTo=712020%3A52e76558-892f-461d-9222-073d502e3ce2&migrationSourceUuid=&product=jira-servicedesk.ondemand&source=xflow-request-access-from-admin-jsm-service-collection
@stefan_sohnchen
Don´t play with Links, just go proper Admin Way.
Apps > Atlassian Apps > JSC > and Add them to Respective Roles.
Arek🤠
PS: Invitation Emails are not always most Reliable way to invite users.
Sometimes they behave in an unpredictable way. 😉
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