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How to recover old page version that was deleted?

Rudolf Arada_lrsqth

An older version of a Confluence page was accidentally deleted minutes ago. According to Rovo, Atlassian support and/or community may be able to help me recover the deleted version from the backend, especially since it was deleted only minutes ago. This should be covered under our Confluence Cloud subscription — no extra fee, is it?

Thanks!

Accepted answers

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K Vivek Rao_y5kp3p

Hi @Rudolf Arada ,

This video will help you and make sure you should have admin access. if not reach out to admin and they can do it

https://www.youtube.com/watch?v=8pyCKJmqvWI

Rudolf Arada_lrsqth

I wanted to know where to go to recover an existing Confluence page version that was deleted (no longer in the history list), not a deleted page.

Hoping an Atlassian support will get back to me soon.

Kris Klima _K15t_

Hi @Rudolf Arada

Atlassian Support https://support.atlassian.com/confluence-cloud/ probably can do it.

We, in the community, cannot - this is a public forum and we cannot access your site.

Pro tip: When you reach out to Support (or when your admin does...), after filling in the necessities and passing through the AI gatekeeper, ensure to scroll all the way down the page - you should see the option to open a chat with a live person.

Rudolf Arada_lrsqth

Thanks for the link Kris. Initially Rovo directed me to their support pages only to be responded by AI that suggested to reach-out to the community

Rudolf Arada_lrsqth

No luck, still took me to the same page I was at the beginning

https://support.atlassian.com/contact#

Arkadiusz Wroblewski

Hello @Rudolf Arada

Maybe yes, but here Community cannot help. We can´t inspect backend.👀

Ask your Confluence/site admin to open a support ticket with Atlassian and include the page URL, page ID, deleted version number, deletion time, and user who deleted it.

Theoretically, if your admin creates regular backups, it may be possible to restore it from one of those backups.

Here direct link to Support:

Support.atlassian.com

Best,

Arkadiusz🤠

Rudolf Arada_lrsqth

Yes, been through that page as well, took me to the page Kris mentioned, then to AI-monitored page: https://support.atlassian.com/contact#

I followed the options that also asked me to "contact Atlassian Support by creating a Technical Issues and Bugs ticket", but when I clicked on the "Submit a support request" button, I got these options;

Getting help from the Atlassian Community

Ask questions or browse discussions to find the information you need. Support staff and developers from Atlassian check in regularly to help answer tricky or highly technical questions.

Check out our Confluence how-to guides

You'll find info on how to set up Confluence and make the most of its features in our online documentation.

Marc -Devoteam-

Hi @Rudolf Arada

Deleted page versions can't be recovered, this is a permanent action.

Only deleted content like, pages or attachments can be recovered from the space trash.

See this KB page, where this is listed; delete-restore-or-purge-a-page

Rudolf Arada_lrsqth

Yes, and maybe... according to Rovo and some docs in those pages I viewed, Atlassian support (if I can contact them directly) will be able to help me recover the deleted version from the backend which is covered under our Confluence Cloud subscription.

Mounika Sarikonda

Confluence Cloud does not provide a self-service way to restore an individual deleted page version, Atlassian Support may be able to advise whether recovery is possible from the backend, depending on the circumstances and data retention policies.

I would encourage opening a support case with Atlassian.

Marc -Devoteam-

Hi @Rudolf Arada

There is no option to restore a page version if deleted.

This is mentioned in the link I shared, also not from the backend.

IF you want to raise a support issue, you need to be a Confluence admin or higher admin rile in Cloud and not on a free subscription

Barbara Szczesniak

@Rudolf Arada Do you mean that the page was deleted and is in your Trash? Or that the page was in your Trash and it was deleted (purged) from there?

If it's in the Trash, a space admin can restore it—see https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/

If it was purged from the Trash, someone really wanted to remove the page.

To permanently get rid of an item, you need to purge it from the trash. That'll mean the item, and all its versions and attachments, are gone for good.

There is no recovery in this case.

Rudolf Arada_lrsqth

No Barbara, its the older version of a Confluence page that has been deleted and no longer listed in the version history pane.

Rudolf Arada_lrsqth

And that's a challenge, as per my responses across this chat, I cannot get to a page where I can interact with a human being, not AI

Rudolf Arada_lrsqth

Yes, my very first response from Rovo and then again from Atlassian support AI page. And in my previous response in this chat, when I clicked on the "Submit a support request" button, I got these options - back to square 1

Getting help from the Atlassian Community

Ask questions or browse discussions to find the information you need. Support staff and developers from Atlassian check in regularly to help answer tricky or highly technical questions.

Check out our Confluence how-to guides

You'll find info on how to set up Confluence and make the most of its features in our online documentation.

Arkadiusz Wroblewski

@Rudolf Arada

Have your Admin open Support Ticket.

If you are not an admin, that's probably a Blocker.

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