Creating JSM issue from email and data from PDF file attached to email

Ivan Franko

Hello everyone, need to solve one thing, creating an issue in JSM from email but all info is attached in email in PDF file, what solution can be there (mb you know apps)? 

Anwesha Pan

Hi @Ivan Franko 👋🏻

First of all, welcome to community! ✨

To answer your question, I think you should be able to resolve this by connecting an email channel and using JSM automation rule. You might need market place apps like ScriptRunner or Forms for Jira.

Step 1: Set Up the Email Channel:

• Go to Project settings > Email requests to link your project's incoming email address. Mails sent to this address will automatically create tickets.
• For more details about Email Channel setup, please refer this document for more details.

Step 2: Handle the Attachment: 

• Ensure the PDF is properly uploaded as an issue attachment upon ticket creation.

Step 3: Automate Content Extraction:

• Navigate to Project settings > Automation and create a rule.
• Set the trigger to Issue created.
• Important: Since Jira's native automation cannot extract text directly from PDFs, you will need to utilize an add-on like ScriptRunner for Jira or a dedicated parsing tool to read the PDF and push its contents into a smart value.
• Add an Edit issue action to map the extracted text into the JSM issue's description field.

You can also refer this discussion for using market place app like Forms for Jira to utilize it for the same process.

 

 

I hope this answers your question. 🙂

Thanks,
Anwesha