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I am unable to create test script(test cases) in jira

anil_kumar.deekala

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Anurag Vipin Vaidya

Hiii @anil_kumar_deekala
The error message is genric and doesn't indicate the exact cause. First , refresh the page check whether the test case was created successfully. If the issue persists verify all required fields are populated try another browser / incognito mode.

could you confirm whether you're using jira cloud, data center or server and which test management app you're using ?

Marc -Devoteam-

Hi @anil_kumar_deekala

Logout and logon again, also try another browser or incognito window.

Optional clear your cache if this indeed browser related.

Anwesha Pan

Hi @anil_kumar_deekala 👋🏻

First of all, welcome to community! ✨

Beside following the steps mentioned by Marc and Anurag, in my opinion, this might be a generic error that occurs when Jira's front-end times out or encounters a failure while communicating with the back-end database or a third-party plugin API.

You can follow the below steps to self diagnose and resolve the issue.

Check Global Permission
- Have your admin navigate to Jira Settings > System > Global Permissions.
- Ensure that the Browse users and groups permission is granted to a group that you belong to.
Clear Cache
- Close the creation window, press Ctrl + F5 (or Cmd + Shift + R on Mac) to hard refresh the page.
- Alternatively, try creating the test case in Incognito mode.
Identify Plugin-Specific Workflow Blocks
- Ask your admin to check the project's Workflow Scheme and the background logs. If the workflow references a field or a status ID that was recently deleted or incorrectly imported, the workflow will need to be re-published to clear the error.
Re-index Jira
- Ask your system administrator to run a Background Re-index via Jira Settings > System > Indexing to sync the issue properties.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

Marc -Devoteam-

Hi @Anwesha Pan

User mentions, based on tags, they are on Cloud.

You can't re-index on Cloud.

Anwesha Pan

Oh I wasn't aware of that. Thanks @Marc -Devoteam- 🙂

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