Unable to Log In After Domain Migration

Question

Hello Support Team,

I am unable to log into my account after the company email domain migration.

My previous email address was:
.co

It was migrated to:
.com

Since the migration, I have been unable to access my account. When I try to sign in, the system forces me to continue with Google authentication, but I cannot log in to my existing account.

Could you please verify that my account was migrated correctly and help restore access?

Thank you for your assistance.

Best regards,
Dmytro Hranovskyi

Previous email: .co
Current email: .com

Samuil Enchev · Answer

Hi @DMYTRO

Thanks for reaching out.

For account access issues, you would need to raise a ticket:

* Go to Billing and Licensing Support Portal
* Under How can we help you?* select Your account
* Under Choose a topic select Log in issues
* Click on Need more help? (may have to do it twice)
* Explain your issue in detail in the Your Question box and hit Submit.

Wait for the ticket to be created and be on the lookout for an email notification.

I hope this gets resolved for you quickly!

Best,
Samuil

Kristian Walker _Adaptavist_ · Answer

Hi DMYTRO,

I have clicked the Request Assistance button so that Atlassian support can look into this issue for you.

I hope this helps.

Regards,

Kristian