Not able to open atlassian Link

Question

Hi I am not able to open the JIRA dashboard and i tried to reach to TELUS SPOC and they did troubleshoot but it is not rectified.

Team member is trying to log in but is getting stuck on a page with a green banner.Example i am trying to open Edited due Security

Can you please help

Martin Runge · Answer

Hi @naga_durga_narashima_murt_nandula_srinivasa

Welcome to the Atlassian community!

Arkadiusz is right. The green banner you are describing is, for me, a strong sign that the user is encountering an Atlassian Access authentication policy redirect, most likely a SAML SSO loop where the user is sent to the identity provider but not returned to Jira correctly.

Does the user have an Atlassian account, or is this a new user? They can end up in a state where SSO is enforced, but the account is not fully provisioned. Your admin can check this at admin.atlassian.com > User management, in the account status column.

Arkadiusz Wroblewski · Answer

Hello @naga_durga_narashima_murt_nandula_srinivasa

Community members won't be able to access that link, so it's best to remove the URL from your post for security.

The "green banner" is "Maybe" a custom announcement banner or an access block. Have your site admin check your product access, project permissions, issue security, and SSO group alignment, or try a quick test in an incognito window.

If your internal support finds everything is configured correctly, your admin will need to open a ticket with Atlassian Support and include a HAR file of the failed loading attempt.

Best,

Arkadiusz🤠