Dropdown of Linkissues in Portal

Question

I would like customers to be able to select an existing issue from a dropdown list and link it to a new request when they raise a ticket through the portal. Is this functionality supported in the Jira Service Management portal?

Anwesha Pan · Answer

Hi @Adesh Kokate 👋🏻

As @Marc -Devoteam- had mentioned, JSM doesn't natively support populating fields dynamically. However, as a workaround you can sync Assets (formerly Insight) and Automation. This can be done in JSM premium/enterprise cloud assets.

Please refer the steps mentioned in this discussion by Utkarsh.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha

Marc -Devoteam- · Answer

Hi @Adesh Kokate

Simple answer to this, no this is not supported on the portal.

This requires an agent license.

Question from my end why? customers raising an issue can share the issue with other customers if required, and 2nd if this where possible, how owuld the customer know which issue to link?

Wrong linking coul cause major imapct on your agents workload!