Hi all, I've an issue when I can try to remove or revoke customer access from Jira Service Desk. My Jira customer option: Portal access: Open Customer can create account? NO, only agent and admin This is my customer view: Now, after see many time the Jira manual in this admin section I don't see any Portal-only view voice: So, after some check I found this group where I found the portal-only customer typo: BUT, there are not the 2 users of the first picture (the 2 users in this group are not the same of the first picture). SO, my questions are: 1) Where I can find the customer that they have created after our invitation? 2) How to remove/revoke jira service customer access?

Hi @Gabriele Gindro Welcome to the community. Within Administration that the following steps: * Go to Apps * Select Platform Experiences * Select Sites * Select you site (a new window/tab opens) * Within sites, choose Service Collection * Select "Portal-only customers" * Remove your customers here

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Removing/Revoke customer from Jira service desk

Gabriele Gindro

Hi all,

I've an issue when I can try to remove or revoke customer access from Jira Service Desk.

My Jira customer option:

Portal access: Open

Customer can create account? NO, only agent and admin

This is my customer view:

Screenshot 2026-06-22 171934.png

Now, after see many time the Jira manual in this admin section I don't see any Portal-only view voice:

Screenshot 2026-06-22 172216.png

So, after some check I found this group where I found the portal-only customer typo:

Screenshot 2026-06-22 172536.png

BUT, there are not the 2 users of the first picture (the 2 users in this group are not the same of the first picture).

SO, my questions are:

1) Where I can find the customer that they have created after our invitation?

2) How to remove/revoke jira service customer access?

Accepted answers

Marc -Devoteam-

Hi @Gabriele Gindro

Welcome to the community.

Within Administration that the following steps:

Go to Apps
Select Platform Experiences
Select Sites
Select you site (a new window/tab opens)
Within sites, choose Service Collection
Select "Portal-only customers"
Remove your customers here

All comments

Arkadiusz Wroblewski

Hello @Gabriele Gindro

Either https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/

https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/

I tend to rather provide you with some official resources than a wall of text.

Best,

Arkadiusz 🤠

Gabriele Gindro

Hi, Thank you for you support,

I've already checked the second one and tried many time, BUT there are not any Portal-only customer voice (as I shown previously by picture)

then, the first one.... These 2 people are NOT present in the list (people and access)!

That's why it's very strange, those customers are present in the customer list BUT nowhere else! I can't find these users in any admin/space/site users menus!

Marc -Devoteam-

Hi @Gabriele Gindro

Welcome to the community.

Within Administration that the following steps:

Go to Apps
Select Platform Experiences
Select Sites
Select you site (a new window/tab opens)
Within sites, choose Service Collection
Select "Portal-only customers"
Remove your customers here

Arkadiusz Wroblewski

@Gabriele Gindro

Sorry i was little busy, but i see @Marc -Devoteam- answered you already.

Gabriele Gindro

Perfect, finally! the doc should be updated with this step! It's very frustrating lose many times to follow the wrong way by the actual doc.

Thank you very much

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