Lost admin rights - URL not recognized

Question

Dear All,

For some reason I have lost my admin rights to our Jira space.

When trying to create a support ticket, the system does not recognize my URL

henkelman.atlassian.net

Any ideas how to solve this? The account seems to be active and we are billed every month.

Many thanks,

Milena

Samuil Enchev · Answer

Hi @Milena Szporek

I'm sorry to hear you've lost access to your Jira space and were unable to raise a ticket directly.

Since you are a paid user and the system wasn't recognizing your URL, I have gone ahead and raised a support ticket on your behalf: JST-1322373.

Our support team will investigate why your admin rights were dropped and why the URL recognition is failing. You should receive an email notification shortly at the email address associated with your Atlassian account. Please keep an eye on your inbox (and spam folder) for updates from our team.

Best,
Samuil

Rilwan Ahmed · Answer

Hi @Milena Szporek ,

I have requested Atlassian Support's assistance in this post. Community members does not have rights to check what exactly has happened to your site/access.