How to backup Confluence and Jira to on-prem server

Question

Hi,

I need to backup my Confluence and Jira data to my on-perm server in the office.

I would like to get your help finding a solution for that and if there is a solution to have the ability to recover on a different tool (if there is an issue with the Atlassian cloud)

Thanks!

Arkadiusz Wroblewski · Accepted Answer

Hello and welcome to the Atlassian Community @Tzviki Horowitz

To find the right solution, clarify your recovery goals. Do you need read-only archive access, a full restore, a rollback to Data Center, or a complete migration?

The best approach depends entirely on your desired final data state.

Best,

Arkadiusz 🤠

Martin Runge · Accepted Answer

Hi @Tzviki Horowitz

I completely agree with @Arkadiusz Wroblewski that identifying your exact recovery goals is the most important first step, as there are more than a handful of backup solutions. Some even help you take a look at data, such as work items, without restoring as part of the solution, like 3rd party services.

One thing is most difficult: most backups use a proprietary format, which cannot be natively loaded into other software. Which other tool are you looking into?

Trudy P Claspill · Accepted Answer

Hello @Tzviki Horowitz

Welcome to the Atlassian community.

This document describes native backup options for Jira Cloud.

https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

Make note that Jira Cloud no longer supports creating a backup file that can be restored to Jira Server/Data Center. To transfer data to such a system you have to use the CSV Export option.

.note that the backup options don't back up 100% of the data and settings.

If you want to get the data into another application, then your options depend on the data you want and the destination application. Besides the CSV Export option you might find a third party app in the Atlassian Marketplace that supports synchronizing data from you Jira Cloud instance to another vendors app.

For Confluence refer to this documentation.

https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

Again note that the backup process doesn't back up everything. And not all features available in Cloud may be supported in the Server or Data Center versions.