Cannot create Jira Cloud site - Something went wrong on our end - Anonymous ID included

Question

I cannot create a Jira Cloud site, so I do not have a valid Cloud URL yet.

During the "Create a site" step, it keeps loading and then shows:
"Something went wrong on our end. Please try again."

Anonymous ID:
e13f305b-b7a3-485d-8f7e-c63f83ce172a

Attempted site URL:
chi435900020.atlassian.net

Browser console showed:
POST https://www.atlassian.com/gateway/api/joinable-sites 400 Bad Request

I have tried incognito mode, clearing cookies, disabling extensions, and using proxy/VPN.

Carlos Garcia Navarro · Answer

Hi @junchi zhang ,

Welcome to the Community! Does it happen consistently? To get more details on the error, can you inspect the actual API response body? In Chrome DevTools (right click-> Inspect):

Open Network tab.

Reproduce the error.

Click the failed error

Look at Response or Preview.

Arkadiusz Wroblewski · Answer

Hello and welcome to Atlassian Community @junchi zhang

This seems to be a glitch while provisioning on the backend.

I seen a lot of them across years with Atlassian Tools.

It would probably require assistance from Atlassian Support to investigate.

In your attempt, please create it through admin.atlassian.com (Apps ➔ Add app), try a different subdomain, or turn off your VPN, and see if it works.

If it still shows the response, please create a support ticket with your Anonymous ID (e13f305b-b7a3-485d-8f7e-c63f83ce172a), the URL you have tried (chi435900020.atlassian.net), and the 400 console error.

If the support form requires you to provide an active URL, you can input any URL and provide a note stating that the issue is with the app creation.

https://www.atlassian.com/company/contact/purchasing-licensing#/

Best,

Arkadiusz 🤠