Why do I get a “comment is empty” error when trying to add a comment after an agent validates fields

Question

I’m trying to add a comment after running an agent that validates specific fields when a request is submitted. However, I keep getting an error saying that the comment is empty. Has anyone encountered this issue before, and what might be causing the comment to be treated as empty? How can I resolve it?

Marc -Devoteam- · Answer

Hi @Nada Ahmed

As @Steve S_ refers, add a log actio on the flow and log the agent response.

Steve S_ · Answer

@Nada Ahmed Did you confirm that the {{agentResponse}} is not empty?  You might want to verify the response via the audit log by adding a Log action step.

Nada Ahmed · Answer

Hi guys, so those are the actions I have added after the trigger "when a work item is created "