customer metadata

Question

For context, Atlassian has announced changes to how it may use customer metadata and certain in-app data to improve its AI services from 17 August 2026. The controls available to customers appear to vary depending on the subscription   tier and contractual arrangements.

* What categories of metadata Atlassian may use for AI model training or improvement purposes.
* Whether any of such metadata may contain personal data.
* How Atlassian uses the metadata and what specific AI model improvement activities it supports. 
* Whether information derived from Nium metadata may be incorporated into models, features or services subsequently made available to other customers.

RIFFAULT Yann · Answer

Hello team,

do you know how we should make a declaration in order to request an automatic exemption as a financial services provider regarding data contribution (Metadata + data in the application)? Is there a specific process to follow?

Thanks

Arkadiusz Wroblewski · Answer

Hello Kondjo,

For definitive legal or DPA compliance answers, you will need to contact Atlassian Support .

In short, Atlassian's policy allows them to use aggregated, de-identified metadata and in-app data to train their AI and features, stripping out personal identifiers first.

https://support.atlassian.com/security-and-access-policies/docs/data-contribution-settings/

https://www.atlassian.com/trust/ai/data-contribution

You can manage your settings under admin.atlassian.com → Security → Data contribution.

Control is strictly tied to your plan: Enterprise tiers can opt out of everything, while Free, Standard, and Premium tiers can only opt out of in-app data, metadata sharing remains mandatory.

Best,

Arkadiusz 🤠