Jira Software Cloud — Admin approval required but no admin exists / Contact Admin not configured

Question

I’m using Jira Software Cloud and I’m trying to add a new user to my project/team. I believe I am the project owner/admin, but when I try to add someone I get the message that an admin needs to approve their request.

There are no other admins listed in the project/team and I cannot find anywhere that shows who the Jira/site admin is. When I click “Contact Jira Admin”, i get "Your Jira administrator has not yet configured this contact form."

It feels like the site is stuck requiring approval from an admin that I cannot identify or contact. Is there a way to recover or assign admin access or bypass the admin approval requirement so I can add users to the project?

Any help would be appreciated, considering if I should just move to another platform.

Arkadiusz Wroblewski · Answer

@Stephanie Park

That explaining a lot to me.

Project admins can only manage project configurations; granting product access or approving new users requires site or organization admin rights.

Check your access at admin.atlassian.com. If you're locked out, you'll need to coordinate with your internal IT or billing team. If the original admin is completely unreachable, contact Atlassian Support to initiate an official role-transfer process.

If you can't open a standard support ticket, use Atlassian's Purchasing & Licensing contact path. Explain directly that the site has no reachable organization or site admin, leaving your user access approvals completely blocked.

Still try to Adress that internally, in meantime Open a Ticket and go from there.

I don't see a problem which can convince you to move to another platform. You just have very Classic, almost book case Ownership problem.

Best,

Arkadiusz 🤠

Stephanie Park_xvt91f · Answer

I set up this Jira Cloud site and created the project myself, and as far as I know, no one else in our company initially had Jira access when this was created.

However, we do have teams in other regions, so it is possible that another site admin exists, I just don’t have visibility into who that is.

So I can access and administer the Jira project itself, but when adding a user, I get blocked by an admin approval requirement and there is no visible Jira or site/org admin listed anywhere I can access. The “Contact Jira Admin” option is not configured, so I cannot use that route either

So at the moment I have no way to identify who the required approver/admin is, even though I can operate inside the project.

What I’m trying to understand is how to identify the Atlassian organization/site admin for this instance or how to regain admin-level access if no active admin is reachable

Basically being stuck in a configuration where user management appears to require a higher-level admin that I cannot locate.

Thanks.

Stephanie Park_xvt91f · Answer

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