User is Unable to Into into Jira It is asking Two factor code

Question

Fabio Racobaldo _Catworkx_ · Answer

Hi @Vijay ,

if Multi factor auth has been enabled in Atlassian Guard within your company, users need to use that approach. Please ask internally to an Org admin in order to check the new auth policy.

Hope this clarifies,

Fabio

Vijay · Answer

Hi @Fabio Racobaldo _Catworkx_

He is a customer form our organization level we cannot disable it.

customer has to check from their Jira team?

Fabio Racobaldo _Catworkx_ · Answer

Hi @Vijay ,

you need to ask internally within your company. Probably MFA has been enabled on Atlassian Guard so that user need to use it.

Hope this helps,

Fabio