Dear community, I've been going in circles trying to reach support. When I try issueing a ticket, I have to paste my cloud URL, which you can see in the image below: But when I paste it into the support form, I get the following error: Any help would be highly appreciated. Best, LS

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Can't access support, because it can't find my cloud URL

LS_fg3ojl

Dear community,

I've been going in circles trying to reach support. When I try issueing a ticket, I have to paste my cloud URL, which you can see in the image below: Screenshot 2026-06-12 130905.png

But when I paste it into the support form, I get the following error:

Screenshot 2026-06-12 130924.png

Any help would be highly appreciated.

Best,

Accepted answers

Arkadiusz Wroblewski

Hello and welcome to Atlassian Community @LS

Try this form https://www.atlassian.com/company/contact/purchasing-licensing#/

Best,

Arkadiusz 🤠 ☀️

All comments

Arkadiusz Wroblewski

Hello and welcome to Atlassian Community @LS

Try this form https://www.atlassian.com/company/contact/purchasing-licensing#/

Best,

Arkadiusz 🤠 ☀️

LS_fg3ojl

Hey @Arkadiusz Wroblewski

I've tried filling out the form, but it still requires me to add my cloud URL, which it can't seem to find. And when I try posting my ticket there is no "send" button or anything of the likes... This is really frustrating...