Good solution for give better JSM portal frontend

Question

Hi

I have seen different JSM portal front end but what could be best for setting up and change view and add forms also into it?

Refined i have use on server/dc solution but now i understand that Refined for JSM is not hosted in JSM but Refined is now hosted in different and is it good or not?

Bálint Berente (META-INF) · Answer

For most teams, native JSM portal customization on Cloud is solid enough now that you don't need a third-party frontend like Refined unless you have a specific need for a fully branded, marketing-site-like experience. Adding well designed icons for requests types and a banner would add so much to the look natively.

A quick way to decide:

Go native if you mainly need a clean, functional self-service portal: Cloud's built-in branding, custom layouts, and forms cover most of what teams actually ask for, and you avoid adding another system to maintain and keep in sync with Jira permissions/updates.

Consider Refined if you need heavy visual/brand control across multiple portals unified under one experience, or navigation that behaves more like a marketing website than a support portal. Worth knowing going in: Refined Cloud is a parallel site builder, not an overlay like the old Server/DC version, so it's more setup and ongoing maintenance than people expect coming from Server.

Either way, budget time for keeping the frontend in sync with JSM changes: that's the maintenance cost that surprises people most, regardless of which option they pick.

What's actually driving the need for a different frontend in your case? Is it branding/visual control, unifying multiple products under one portal, or something else? That would point pretty clearly to one option or the other.

Arkadiusz Wroblewski · Answer

Hello @Urmo

I'd explore native JSM Cloud thoroughly before buying an app. It already handles basic branding, custom layouts, and Forms really well. Also, keep in mind that Refined Cloud runs as a parallel site builder, not overlay like the old Server version.

If you just need a clean, functional portal, native JSM is usually enough. Go with Refined only if you absolutely need a highly branded, website-like experience with advanced navigation.😉

Here i found some "Food for Thoughts" for you:

Differences between Server/Data Center and Cloud - Help site: Migrate Juliett to Cloud - Confluence

Customize your help centers and portals | Jira Service Management Cloud | Atlassian Support

Customize your help centers | Jira Service Management Cloud | Atlassian Support

Use forms in Jira Service Management | Jira Service Management Cloud | Atlassian Support

Best,

Arkadiusz🤠