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Why are custom field values (e.g.Owner) visible on issues but showing as blank in Team-Managed Jira

M Chandra Shekar

In a Team-Managed Jira project, some custom fields are showing values on the issue view, but the same fields appear blank in Issue Navigator filters.

For example, the “Owner” field is added to the issue layout and contains data, but when added as a column in a filter, the Owner value is blank.

What could be causing this, and how can it be resolved?

Accepted answers

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Marc -Devoteam-

HI @M Chandra Shekar

Is this field created as a custom field in Jira administration or as a custom field in the team managed project?

Also you can't set context on this field if you want to use this in Team managed projects.It needs to have a global context for all projects.

M Chandra Shekar

Hi @Marc -Devoteam- it’s created in Team managed project.

Bill Sheboy

Hi @M Chandra Shekar

Please post the JQL you are using in your filter.

If the JQL is ambiguous such that it returns work items not in the project with the team-managed project (TMP), People field, those would be empty values.

Kind regards,
Bill

M Chandra Shekar

Simple JQL I used eg. project Name=ABC And Work Type = Req and added required columns related to that work item. But one of the field data was not showing, As it’s blank. I have added a correct column that used in issue layout.

Bill Sheboy

Are all of the "Owner" field values empty in that view or only some of them?

When you ask a teammate, are other people seeing this symptom also?

M Chandra Shekar

Completely it’s blank, no data showing. Same for others.

Marc -Devoteam-

Hi @M Chandra Shekar

Fields created in a Team managed project are limited to the project.

If you want to use a single custom field in team managed projects, you need to create a custom field via the Jira admin settings.

If you can't if you are not an admin, let an admin create that field, then use this field in you Team managed projects

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