Attach an E-Mail to a work-item

Question

Dear Community,

we are using Jira Cloud and Outlook (new and old version are available).

Right now, we are in the transformation to fully use Jira. That's why we currently have many e-Mails we need to attach in our issues. Best would be to drag and drop the email from outlook to the comments of a jira issue.

Unfortunately, it does not work from the new outlook.

from old outlook, the e-mail looses its format.

do you have a best practice solution for these cases?

thanks in advance!

Marc -Devoteam- · Accepted Answer

HI @Miriam Kahl

So how does this relate to Atlassian, as it seems this is a MS issues?

Best option I can give you is to save an email and attach the eml file to the Jira issue

Arkadiusz Wroblewski · Accepted Answer

@Miriam Kahl

@Marc -Devoteam-  is Right.

I was Using this Outlook Addon so i know from first hand. The primary problem is on Microsoft’s side. New Outlook is web-based, so it still does not really support proper integrations in the same way as classic Outlook.

Also, the problem you described is related to this.

[JRACLOUD-94217] Unable to drag & drop email(.eml) file from New Outlook client to Jira Work Item/issue - Create and track feature requests for Atlassian products.

Best,

Arkadiusz 🤠

Britta Neugebauer [yasoon] · Accepted Answer

Hi there @Miriam KahlI'm joining the conversation as it seems like this could be solved with a different Outlook integration.

I work for yasoon, the company behind Microsoft 365 for Jira (Atlassian Marketplace). Our Outlook integration lets users attach emails to existing Jira issues or create new issues directly from Outlook, without relying on drag & drop. We support classic Outlook and the new Outlook to do so.

Feel free to book a demo if you'd like to see how it works.