Owner of blackdwarf.atlassian.net - site unavailable - years of documentation - Need Atlassian Help

Question

Hello Atlassian Support,

I am the owner of the Confluence Cloud site blackdwarf.atlassian.net.

When I visit the site, I receive the message "Your Atlassian Cloud site is currently unavailable."

This was a Free Confluence Cloud site containing years of documentation that is extremely important to me (I was writing a book using it). I last accessed it a short time ago

I understand there are retention and deletion policies, but I am respectfully requesting that someone verify the actual status of this site rather than providing the standard policy response.

Could you please check:

* Whether the site has been permanently purged from Atlassian's systems, or whether it still exists in a recoverable state.
* If any backup, snapshot, or recovery option is available.
* If the site has been permanently deleted, could you please confirm the deletion date and whether there are any exceptional recovery options?

If necessary, I would be very grateful if this request could be escalated to the appropriate Cloud engineering team for verification.

Because this site contains years of my work, I would sincerely appreciate any assistance or investigation you can provide.

Thank you very much for your time and help.

Rishabh · Answer

Hi Samuel Adebajo,

Thanks for contacting Atlassian Support.

I understand that you are having issues accessing your site, blackdwarf.atlassian.net.

I have checked internally, and unfortunately, the site was deactivated due to inactivity and was later deleted.

I noticed that reminder emails were sent to you regarding the site deactivation due to inactivity. As no activity was observed on your site, it was deactivated and subsequently deleted.

You can find more information on this process documented here

Let me know in case of any issues/queries.

Regards,
Rishabh
Atlassian Support

Samuel Adebajo · Answer

Thank you so much!! I just desperately need to reaccess all the planning i did.

Arkadiusz Wroblewski · Answer

Hello @Samuel Adebajo

I've requested assist from Atlassian support engineer, they will be in touch in next 2-3 business days.

Best,

Arkadiusz🤠