Need new administrator for organization

Question

Good afternoon

I am contacting you because our only Jira administrator is temporarily on leave, and we are unable to create new users within the organisation.

I am also unable (or do not know how) to check whether there are any other administrators in our organisation who can create users.

First of all, if there are any other administrators, could you please let me know who they are? I will get in touch with them so they can sort this out or grant me administrator permissions.

And if there are no other admin users, please add me as an admin user. You can verify that I am currently a user in the organisation. And please keep the current administrator, as he will be rejoining us in a few months.

Samuil Enchev · Answer

Hi @David García Domínguez

I completely understand the situation. It’s tough when the person with the "keys to the kingdom" is away.

To help get this moving for you, I’ve gone ahead and created a formal support ticket on your behalf: JST-1318252.

Our support team will be reaching out to you at your registered email address shortly. They will guide you through the next steps, which usually involve verifying your organization's details so they can safely help you identify other admins (if any) or discuss how to grant you the necessary permissions while your colleague is on leave.

Keep an eye on your inbox, and they’ll take it from here!

Best,
Samuil

Arkadiusz Wroblewski · Answer

@David García Domínguez

Because nobody of you is probably Admin.

I requested assistance for you, but be ready to provide some proof that you are really privileged to have access.

It can take about 2 Business Days till Atlassian answer.

Best

Arkadiusz 🤠 ☀️

David García Domínguez · Answer

Hello @Arkadiusz Wroblewski thank you for your quick response

I can’t see if there are any other admin users in the organisation; I don’t think there are.

Contacting them via that channel was my first option, but it tells me it can’t find my company’s URL