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Reminder automation

László Kíra

Hi,

I'm struggling to make an automation that reminds the assignee that there's a task due.

There's a date & time field with the due date. My goal is for jsm to leave a comment 15 minutes before that.

This is what I have so far. This is a company managed service project.

My problem is it can't be triggered.

Képernyőkép 2026-06-24 080558.png

Thanks in advance!

Accepted answers

All comments

John Funk

Hi László,

Please post a screenshot of the rule that you have so far. Also, what is not working with it?

Marc -Devoteam-

Hi @László Kíra

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.),

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

László Kíra

Hi Mark,

Thanks, I updated the post!

László Kíra

Hi John,

I updated the post with them.

Thank you!

Marc -Devoteam-

Hi @László Kíra

Can you provide details of the automation steps and audit log, what dies this mention when the ruel runs?

John Funk

Since it is a scheduled trigger, you should have a JQL statement in the Scheduled part of the trigger. Can you share the details of that?

Shreyas_Quietmill

Hi @László Kíra

The root problem is the trigger type: a scheduled rule can only run at fixed intervals (hourly at best), so there's no way for it to fire "15 minutes before" a specific date-time - the rule has no concept of counting down to a field value.

What works instead: schedule the rule to run every hour, and make the JQL catch anything whose deadline falls inside the next window, e.g.

"Due date time" > now() AND "Due date time" <= 1h

Every issue gets exactly one reminder comment in the hour before its deadline. The precision is "up to 59 minutes early" rather than exactly 15 minutes - that's the ceiling of what scheduled automation can do. If you genuinely need minute-level precision, that's SLA territory: configure an SLA against the due date and use the "SLA threshold breached" trigger, which does fire at a precise remaining-time mark.

Also check your rule's audit log for "no issues matched" - if the JQL uses a custom date-time field, make sure you're using the exact field name and that the scheduled trigger has the JQL in the trigger itself, not only in a later condition.

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