What do I need to start a Jira support ticketing system

Diego Damiani

Hi,

We have Jira standard and COnfluence on the company. I would like to setup a ticketing system It will a a simple flow. First we will start with the Customer Support team. And I would like to know what do I need, becasue when I try to create a New Space, I go to Service Management and select General Service Management it asks me  accept the trial period of   "Service Collection", so I cancelled the creation of the Space.

When I go to Billing preview, I see that I already have the Service Collection, in the column Plan it reads Free, however in the column Users I see 0.  

What is the proper setup or licensing I need to achieve this configuration?

Thanks in advance.

John Funk

Hi Diego,

Yes, Jira Service Management (and the Service Collection) require a different license. You can have up to 3 agents at no cost while you are testing it out - that will be the Free version, which you cannot control permissions for the product with the Free version. 

You should be able to add the product if it is not already. Once added, then you should be able to Create a new space in the path you are choosing. 

1. Go to Atlassian Administration.

2. Select Apps > Atlassian apps.