Performance Issues with Jira - Frequent Latency and Page Refresh Requirements

Question

Hello Jira Team,

I would like to report ongoing performance issues with Jira that have been impacting productivity.

Recently, Jira pages have been experiencing significant latency when loading issues, boards, and other project-related pages. In many cases, the page becomes unresponsive or fails to load the latest information correctly, requiring multiple manual refreshes before the content is displayed properly.

Both I and several members of my team have been experiencing these issues frequently. The problem occurs throughout the day and affects our ability to efficiently update tickets, review issues, and navigate between pages. As a result, our daily workflow is being disrupted, leading to unnecessary delays and frustration.

Could you please investigate the root cause of these performance problems and provide an update on any planned fixes or recommendations? If additional information such as timestamps, browser details, or screenshots is needed, I would be happy to provide it.

Thank you for your attention to this matter. I look forward to your response.

Yashodip Jadhav · Answer

Hey @sujan shrestha

Welcome to the Atlassian Community.

If multiple team members are experiencing the same issue, it could be related to a temporary Atlassian service problem rather than your local setup. I'd recommend checking the Atlassian Status page to see if there are any ongoing incidents.

It would also help to share your browser, region, and approximate timestamps, as that information can help narrow down the cause. If the issue continues, raising a support ticket with those details would be the next best step.

If this helps you, do accept and vote for my answer. Thanks.

Bill Sheboy · Answer

Hi @sujan shrestha

When did you notice these symptoms?  For the last two days, there have been a couple of production incidents for work item loading.  To learn more, please see the status pages:

https://jira-software.status.atlassian.com/

If you are still seeing the symptoms, and on a paid Jira license level, please work with your Site Admin to submit a ticket to the support team here:  https://support.atlassian.com/contact#/

If you are a using a free license level, please use the "Give feedback about Jira" link under the Help option to report a defect.

Kind regards,
Bill