How do I move the comment box to the top of the conversation History section?

Question

In the CSM and JSM portal, if the work item has a lot of conversations the user needs to scroll all the way to the end of the conversation history section to type in a comment. If they are answering a question it's challenging as the last comment is at the top and then they need to remember what the question was and scroll all the way down to enter in response.

Marc -Devoteam- · Answer

Hi @Brenda So

Welcome to the community.

As my fellow community members provided this as an open feature, you could also provide your users with the keyboard controls.

See this section under the help menu.

Type "m" to directly add a comment, this prevents the scrolling action.

Fabio Racobaldo _Catworkx_ · Answer

Hey @Brenda So ,

in addition to @Andrea Robbins answer, there is an open request for that https://jira.atlassian.com/browse/JSDCLOUD-8484

Please vote and watch that ticket in order to keep up to date about progresses.

Hope this helps,

Fabio

Andrea Robbins · Answer

This is not possible on the portal at the moment. It is a pain point of many users!