You can't enable two-step verification

Question

Managed account

You can't enable two-step verification because your account uses single sign-on. We recommend that you use your identity provider's two-factor authentication solution.follow https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ doesn't help.

Mikael Sandberg · Answer

Hi @hocheng,

Welcome to Atlassian Community!

The KB article you refer to only applies if you are not using a linked IDP, the error you get indicate that you are, and in that case you should enable two-factor auth on you IDP instead. Also have a look at this KB on how to do it using an authentication policy if you do not want to do it via your IDP.