Safari does not display workflow-transition modals

Chris Anderson_1mwj67

I'm not able to transition an issue from one state to the next if that workflow transition opens a modal in Safari (version 26.5  - 21624.2.5.11.4).

When clicking the status button of the ticket (say the current status is open and I'm transitioning to in-progress) - in Safari, I can click the button, and click the desired state. But then, there's a infinitely spinning loading indicator on the button and the site does not open the modal that I need to complete the transition. The only way to clear it is to refresh the page. After a refresh, the state is returned to the original state.

In Chrome, the modal opens properly.

I've disabled all extensions in Safari and logged out / back in, but the issue persists.

Anwesha Pan

Hi @Chris Anderson  👋🏻

First of all, welcome to community! ✨

I am sure you would have already tried the below steps but just curious if you would try the below steps.

• Deleting cookies and cache of the Safari browser or open an incognito mode of the browser and retry
• Validate if there are any plugins installed and if yes, could you uninstall them and test.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha