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Rovo agent not publishing output to new confluence page

Phillip C

This might be a trivial question, but my attempt to have an automation using a rovo agent to summarise steps on a work item into a KB article guide isn't outputing any of the content into the confluence page.

The steps are:

Manual trigger
use agent "knowledge base article agent" (given it a prompt)
Publish new page in confluence - page content {{agentResponse}}

The page gets created, except there is nothing on the page.

I've reviewed the automation logs, there is output from the agent, but its not coming over to the confluence page.

Seems like something basic im missing?

I've looked at many Atlassian articles on how to use rovo agents and in automations, none of them help.

e.g.

How Do You Use {{agentResponse}} in Atlassian Auto... - Atlassian Community

Automating Rovo agents | Rovo | Atlassian Support

Accepted answers

Phillip C

To resolve, the agent instructions (not the prompt in my automation) required adjustment.

From:

Create a well-formatted Confluence page with the structured guide containing

To:

Create a well-formatted Knowledge Base Article with the structured guide containing

Small detail, but its what resolved the issue.

All comments

Trudy P Claspill

Hello

Can you provide the details of the Use Agent step, please?

Are you triggering this rule while viewing a Jira issue?

Before the step to create the Confluence can you add a Log action to print the agent response smart value to the rule execution log? Then try executing the rule again and share the audit log output with us.

Phillip C

Agent action:

use agent.png

Are you triggering this rule while viewing a Jira issue?

Yes, when viewing a JSM work item

Log action only shows "Log": when attempting to log the {{agentResponse}} response.

log action.png

I've also logged a support ticket and will track and place an update on this.

Trudy P Claspill

Thank you for the additional information @Phillip C

I think that the problem is that your agent doesn't know what issue you want it to reference.

Your prompt says "the ticket". I think if you try replacing that with {{issue.key}} it will then know which ticket to reference and your agent response will not be empty. That is what worked in my simple test.

Screenshot 2026-05-28 at 9.21.18 PM.png

Phillip C

thanks Trudy for the help. But no luck with using the {{issue.key}} smart field. I do like that approach though for improving my prompt.

The log action still only shows 'log', nothing else. the debug agent response shows a good amount of data indicating it's done exactly what i needed, but it's not outputting.

I've got my support ticket still open, so waiting on their response!

Phillip C

To resolve, the agent instructions (not the prompt in my automation) required adjustment.

From:

Create a well-formatted Confluence page with the structured guide containing

To:

Create a well-formatted Knowledge Base Article with the structured guide containing

Small detail, but its what resolved the issue.

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