Can't assign a ticket to user

Question

Hello. I can't assign a ticket to a user on the desk https://degruyter.atlassian.net/jira/servicedesk/projects/DSD/queues/custom/27, Johanna Hempel

For last two month there the error all the time. Our administrator don't know, why.

Thank you for the support.

Iuliia

Juan Carlos Pin · Answer

Hi @Iuliia Bespalova nice to meet you!!

Have you checked that the user has the correct role in space config? Also, as @Alan Bruce suggests, you can run the permission helper, or even ask Rovo something like "why is Johanna Hempel not available to be assignee in project DSD"?

Alan Bruce · Answer

This is likely due to a permissions issue. Have your Administrator

Go to Space Settings -> Access -> Space Permissions

Click on 'Permission Helper' in the top right corner.

Select the 'User' and the 'Issue' that you would like to test permissions.

For the Permission option-> 'Assignable User'

The result will then show where the permission is being restricted.