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How to add a Parent / Child Field in the work item view?

Jericho Sison

Hi!

Planning to add a parent / child field in the work item view of all incidents / CRs/ SRs to link tickets. However. when I go to the setting and try to enable the Parent field, it says locked. I tried to create a new field but there seems to be a no field type that is available for this use.

Any suggestions?

Accepted answers

Yashaswini YK

Hi @Jericho Sison ,
Even though Parent field is a locked field, you can add it to the incident/CRs/SRs work item view.
Please check if the Parent field is added in the Field Configuration scheme of your service space.

Screenshot 2026-05-26 103453.png

Screenshot 2026-05-26 103527.png

All comments

Trudy P Claspill

Hello @Jericho Sison

What type of Space does this concern? Click the ellipses button next to the Space name in the navigation panel on the left. What do the last two lines in the pop up say?

Can you provide a screen image of where you are going to enable the field?

The native Parent field is used only for recording the Parent of the work item being viewed. And the available parents are based on the Work Item Hierarchy. The native hierarchy for the Jira and for the Standard plan is limited to

Level 1: Epics
|-- Level 0: standard item types; i.e. Story, Bug, Task
    |-- Level -1:subtask item types

Jericho Sison

Hi @Trudy P Claspill this is for company-managed service space.

I want to add the parent field in this section but it's not in the list of available fields in the space setting.

Screenshot 2026-05-26 115311.png

Yashaswini YK

Screenshot 2026-05-26 103453.png

Screenshot 2026-05-26 103527.png

Trudy P Claspill

You should be able to add the field to the work item Layout by clicking the Configure option below the lowest of those panels on the right side of the work item details view.

However that option will be available only if you have the Administer Projects permission for that project. If you don't see the option you will need to contact a user that does have that permission for that project, or a Jira Administrator.

Jericho Sison

Hi, thanks for the advise.

I was able to add the Parent field now but it doesn't show any tickets that I can relate it with. Does it have something to do with the hierarchy of the items?

Also we don't have "Done" in our workflow so there's no done items.

Screenshot 2026-05-27 152443.png

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