A service account wants to access a space but gets a 403 error

Steven Chau_oiyyrm

I created a service account in atlassion admin and added it to confluence admin and user groups. ALso gave it access to specific spaces in confluence. But when accessing these space it gave an error message: {"statusCode":403,"message":"com.atlassian.confluence.mvc.rest.common.exception.StacklessResponseStatusException: 403 FORBIDDEN \"Request rejected because caller cannot access Confluence\""}
HTTP 403

Trudy P Claspill

Hello @Steven Chau 

Welcome to the Atlassian community.

How did you create this service account? Did you create it like a "normal" user account that can login to the UI? Did you create it though the Admin hub through Directory > Service Accounts? I think from your description you mean the latter.

Are you trying to use this account to programmatically access Confluence? If so, how are you authenticating the account? Did you generate a token for the account? Is it an OAuth token or an API token? Can you provide more details about how you are trying to use the account?