Auto populating Emails from Employee Schema to Jira Forms

Question

We want our Jira Forms to automatically populate the user's Email Address when the user's name is selected, and have the Email Address field populated

We have tried multiple approaches, but can't find a way for this to work.

It seems strange that it can pull the name but not the email address?

The email address helps ensure the correct person is selected when we have people with the same name.

Fazila Ashraf · Accepted Answer

Hi @Michelle Kirk

A quick answer that i can think of is an automation to populated the field with smartvalue of the user picker. e.g., {{reporter.emailAddress}} or {{Squad leader.displayName}}

But that happens after the form is submitted.

Will that help?

Marc -Devoteam- · Accepted Answer

Hi @Michelle Kirk

The only option to get this done is to start using assets, make sure for each user there is an asset object and this object has an email and user attribute.

The user attribute is to link the asset to the Jira user.

Then create a custom field, using the asset field and populate this field based on the reporter.

set asset config of the field to, as example:

object "Atlassian Account ID" == ${reporter} and show the email attribute on the customer portal config