Do we need licences for customers to log new feature ideas through product discovery via JSM

Question

Do we need licences for customers to log new feature ideas through product discovery via Jira Service Management?

Nikola Perisic · Accepted Answer

Hello @Bert Duhamel

How are you currently requesting feature ideas? Is Jira product discovery included as well?

Marc -Devoteam- · Accepted Answer

Hi @Bert Duhamel

Issue raised via a JSM portal will be in the JSM space, to have issues moved or duplicated as ideas in a JPD space, use automation.

The automation should be triggered be a user with JPD right to create ideas.

Downside customers can't follow Ideas as they don't have access to JPD.

Or am I on the wrong track?

Andrea Robbins · Accepted Answer

I have done this before for clients. Licensing is not needed for either JSM or JPD if you use this. Like other have stated, use automation to create a linked idea to the submitted JSM ticket.

Automations I've created in the past sync data between the two as well as keeping statuses in sync.