Deleting outdated user accounts

Ralf Rutke

Hello, we would like to delete all user accounts that are managed by us which have not worked on any issue for at least 3 or 5 years—regardless of whether they have been disabled in the meantime or are still active. Our problem is that, for example, we cannot search for user accounts that have already been disabled. Another problem is searching for comments that were made by these users.

Simple Requirement: Delete all user accounts without an active reference. An active reference is defined as any participation in an issue that is not older than 5 years.

Does anyone have a suggestion for this requirement or can point out a solution? How do you handle these accounts?

Fabio Racobaldo _Catworkx_

Hi @Ralf Rutke ,

from my perspective is not correct to delete users because you could lose information. You should just deactivate them so that all their work on issue will remain tracked on your system.

BTW, please take a look to the following how-to article https://confluence.atlassian.com/cloudkb/remove-delete-users-from-an-atlassian-cloud-site-or-organization-using-postman-and-rest-apis-1295679985.html

Keep in mind that you could base your deletion based on the last seen date and not on "active reference". 

Moreover, if your users are managed by you in an external AD, you need first to remove them from sync, then unclaim their accounts and finally proceed with deletion.

Hope this helps,

Fabio