Unable to Access Old Atlassian Account / Site – Need Help Recovering Access

Question

Hello Atlassian Community & Support Team,

We are currently unable to access our old Atlassian/Jira Cloud account and site. When trying to open the site, we receive the following message:

“Page unavailable – Your Atlassian Cloud site is currently unavailable.”

We are also unable to raise a support ticket through the normal support portal because the site itself is inaccessible.

We need assistance with:

* Recovering access to our old Atlassian account/site
* Understanding why the cloud site is unavailable
* Restoring access for our users/projects/data

Details:

* Atlassian Site URL: [Removed ]
* Organization/Company Name: [Removed]
* Registered Email ID(s): [Removed]
* Approximate last working date: [60days]
* Error Request ID shown on page: 6645fa3d6f384fa28585d715c5d945b9

We would appreciate guidance on the recovery process or escalation to the appropriate support team.

Thank you for your support.

NOTE: PIN details Removed, as this is a public open forum

Fabio Racobaldo _Catworkx_ · Answer

Hi @DealAmaze Technologies ,

please take a look to the following guide https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you were on a premium subscription your data should be recoverable within 60 days from deactivation.

Hope this helps,

Fabio

Marc -Devoteam- · Answer

Hiv @DealAmaze Technologies

The site you are trying to access, was this a Free instance.

Atlassian has the right to remove Free, non-used, instances after a certain time of inactivity. This means no-one has logged on to the site.

Org admins of the site would have received mails on this deactivation and even deletion.

You will need to reach out to Atlassian Support for this.