Jira cloud export function not working, items not visible in excel after download

Question

I used the Export function from All Work items list view and after downloading, I opened the excel spreadsheet and it's blank. Zero item even though it says 100% complete. Perform the same in sandbox environment, and it worked fine and was able to view data. Not sure why this function is not working in production space. Anyone else experience this behavior? I appreciate any help, thanks.

Daemyian Watson · Answer

All, thanks for all your suggestions. It appears that Atlassian Guard is blocking the export. Will discuss with internal team to resolve.

Daemyian Watson · Answer

Hello, thanks for your reply. Yes, the file is 0kb. Checked with our internal Admin and it appears that we have Atlassian Guard in place and that could be blocking. Thank you

Aron Gombas _Midori_ · Answer

@Daemyian Watson If the problem persists and you need the Excel files immediately, I suggest you start a free trial with our Better Excel Exporter.

It is very easy to get started with, and if the problem gets fixed, you can return to your old way of working, unless you find our app more useful.