trying to auto fill a ticket summary from a form radio button section

Luke Verheyden

I have found some posts similar to this and have tried to come up with a solution but have had no success.

I have a form for news starter/leaver/role change and the first question is a radio button. I want the data from the radio button to populate the summary of the ticket so we can see what type of ticket it is.

I have given the radion button section a field key of RadioStarter and set the summary to hidden in service requests.

Ticket type - {{forms.last.answers.RadioStarter.label}}

Above is the automation I have got and the jquery to get the data. It completes with no errors and Ticket type - shows in the summary box but it isnt pulling the data?

Aaron Pavez _ServiceRocket_

Hi @Luke Verheyden 

Seems you are using the wrong smart value

https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

Example
If the selected value in a choice field with the field key Location is ‘Sydney’; {{forms.last.Location.label}} will return ‘Sydney’

Here Location its the field name.

Whats the radio field name on your instance?

Regards