I am an admin, but when I try to access my boards it says I need to ask admin to approve

Question

I am a free tier plan and when I try to access my boards or work items I get this (even thought I am the admin) - not sure how to access my boards... seems like a dead end loop. Can you help?

You've already requested access

We already notified the admin of your access request

Arkadiusz Wroblewski · Answer

Hello and Welcome @barak_joze

Also, please keep in mind that.

Being an admin, especially in Cloud systems, does not automatically mean having access everywhere. Atlassian systems have a very layered permission model, especially for security reasons.

Ollie Guan · Answer

Hi @barak_joze ,

This is a common issue: "Admin status" does not include "Product access" by default. Even as a Site Admin, you must assign yourself a seat to access boards.

Steps to fix:

Go to admin.atlassian.com → Directory → Users.

Select your profile.

Under Product access, toggle Jira Software ON.

Note: Free plans are limited to 10 users. If full, remove an inactive user first.

Reference: https://support.atlassian.com/user-management/docs/give-users-access-to-products/