“Time Tracker - Jira Time Reports & Project Dashboard | Tempo”

Question

I’m unable to access the Tempo app in Jira.
When I try to open “Time Tracker - Jira Time Reports & Project Dashboard | Tempo”, I get the following error message:

“Something went wrong on our end.”

I already tried reloading the page, but the issue still persists. Could you please check if there’s a permission issue or a temporary problem with the app integration?

Kathryn Vargas · Answer

Hi @Natalia Ishchuk

In case the problem still persists, please contact Time Tracker Support and we will be happy to investigate this further.

Best, 
Kathryn

Arkadiusz Wroblewski · Answer

PS: Tempo access is controlled through Jira and Tempo permissions, not only by project permissions.

For Tempo Timesheets, users normally need the relevant Tempo Timesheets Access global permission. Tempo’s documentation also notes that users without the required permission cannot access Tempo Timesheets or log time from the work item action menu. Access and Permissions | Tempo Help Center

Arkadiusz Wroblewski · Answer

Hello @Natalia Ishchuk

You should open a request with Atlassian Support.

Atlassian Support

This is a community forum, so we do not have access to your systems or internal configuration.