nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Agent Permissions Issue

C_ Caldwell

I have a recently created agent that was setup correctly. Problem is they can not see any of the incident or service requests in Jira.

They get the following error message:

"We can't show this project."

You don't have permission to view it or it doesn't exist. Contact your admin to request access."

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @C_ Caldwell

Two locations to check:

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

Regards

All comments

Aaron Pavez _ServiceRocket_

Hi @C_ Caldwell

Two locations to check:

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

Regards

C_ Caldwell

Thanks for replying..

Where are these settings located?

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

C_ Caldwell

Thanks that did the trick.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud