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View JIRA Issue without License

Maarten Cautreels

Hi,

We are currently pulling issues out of our mailbox and auto-creating accounts for the sender of the mail so they can follow up as a watcher. However we would also like to be able to mail an issue to an existing user so they have an overview of what's being done, description, ...

But we don't want the user to use a JIRA License as it's only for viewing and the user base is quite large. Is this possible? And how to achieve this?

Currently a user without a License gets a login page when trying to open an issue.

Best,

Maarten

Accepted answers

Peter Van de Voorde

Maarten,

You can make a project public to anonymous viewing, so people without a jira account can still view the different issue.

Just as the group Anyone to the permission Browse project in your permission scheme.

Best regards,

Peter

All comments

Nic Brough -Adaptavist-

Grant the (fake) group "anyone" permissions to "browse" the project and you'll find everyone can see the issues in that project, without having to log in.

Peter Van de Voorde

Maarten,

You can make a project public to anonymous viewing, so people without a jira account can still view the different issue.

Just as the group Anyone to the permission Browse project in your permission scheme.

Best regards,

Peter

Maarten Cautreels

I'm afraid they will not agree to make our issue tracker public for viewing as it is an On Demand instance. I am able to login but as soon as I open any JIRA view I get this login window.

I guess you need an account with JIRA License to be able to view issues in JIRA?

Best,

Maarten

Peter Van de Voorde

Maarten,

If the group anyone has Browse Project permission on you project you don't need a Jira user account to see the issues. (They won't be able to edit or comment on them)

If your company will not allow a public project for those issues you could create inactive users for the people you want to inform and add them to the watchers. You can then add the watchers in your notification scheme so they are getting informed of any important changes.

To bad you are using OnDemand otherwise you could use the Email this Issue plugin (https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue)

Best regards,

Peter

Maarten Cautreels

Peter,

Thanks for the quick response!

I'd like to rephrase your last sentence: "To bad OnDemand doesn't support plugins from the Marketplace yet!" ;-)

Best,

Maarten

Steffen Stamprath

I can recommend the following plugin for Support: Issue Viewer
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer

With this plugin, you can give each customer a view of a issue, but it only needs one support user.

juanseph

The plugin did not work for me, the field with type "Issue Viewer URL field" was not populated

Best

Chris Cooke Old Street Apps

Have you tried external share for Jira? It's useful because it offers a live view of Jira issues, without using up licenses, and makes it very easy to email issues to external users, while letting them subscribe, comment and add attachments too! It also gives the options of password protecting links and putting a time limit to auto-expire them too.

Let me know if this helps!
External Share board share screenshot.png

Maarten Cautreels

Hi Chris,

Thanks for taking the time to answer this very old question :-)

In the meantime we started using Jira Service Desk a few years ago and opened up certain portals to the outside world giving them the opportunity to view their own tickets.

Best,

Maarten

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