Why does Change Request not appear on backlog?

Question

My scrum project has the following issue types: User Story, Bug, Change Request, Task, Acceptance Criteria and Sub Task.

Task, Bug and User Story issues appear on the backlog but not Change Request. Does anyone know why? and how to fix this issue? Thank you very much.

Nic Brough -Adaptavist- · Answer

Ok, so, can you check the status and resolution on your Change Requests?  Are there genuinely open and unresolved ones that should be appearing?

Can you find one CR that should be appearing on your backlog and show us a screenshot of it in plain JIRA?  (e.g. go to https://yourjira/browse/STEST-123 and we'd need the top part of it - from the icon / summary area down to the bottom of "details" - skip custom fields, description etc)

Phuong Thuy Ngu · Answer

Unfortunately Change Request is not a sub task type.

Nic Brough -Adaptavist- · Answer

My best guess is that "Change request" is a sub-task type, which won't appear in the backlog view because they're useless in there.