If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshooting steps
Hello @srinivas_karthick ,
What you're describing can be done by enabling a Rovo agent in your Slack channel and/or customer portal, though in chat it won't have the same form selection experience as assist you can have the Rovo agent attempt to deflect using internal and/or external knowledge and then provide the skill to raise a ticket if necessary
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