I am having trouble deleting a user account

jason_9qynmg

Every time i click delete on a user account I get the following error message:

Error
If the problem persists, contact support and include the error code displayed below.

ea9a20296f2a4fad9438bd27937ea609

Unexpected token '<', "<!DOCTYPE "... is not valid JSON

Rilwan Ahmed

Hi @jason ,

Welcome to community !!

1. I suggest first remove users product access so the user is not able to access.
   This is a bug as reported in https://jira.atlassian.com/browse/BCLOUD-22888. 
   
   
2. The workaround is that if you have admin access to the repositories, you can transfer the repositories owned by that user to a new workspace.
   Check the Response from @Shwetha Suvarna  in https://community.atlassian.com/forums/Bitbucket-questions/Unexpected-token-lt-quot-lt-DOCTYPE-quot-is-not-valid-JSON/qaq-p/3139539