Receive error message when adding user to space

Question

I am receiving the following error message when I try to add a user to a space.

Something went wrong

DismissWe can't add anyone right now. Contact your admin for help.CopyHash 3XGEUP Trace 0f8913d2fcef4fdaa8edf4b72862843f

Shalini Pradhan · Answer

Hello @Monica Belle ,

Good day! Welcome to Atlassian Community :)

1. Can you check if you have reached your Jira license limit?

2. Please validate if user has valid jira license

3. You can run a HAR logs and understand where its failing. On your browser -> three dots -> Developer tools -> Perform the user adding operation

Notice the logs when it fails and check the Response

If above doesnt help, please open a support ticket with Atlassian support here:

https://support.atlassian.com/contact/

John Funk · Answer

Hi Monica,

These types of errors tend to be browser related. Try clearing your cache, or use with Incognito or Private window mode. Or try with a different browser and see if you still get the error.